shipping and returns
Shipping & Returns
We ship online orders from Alabama, Monday - Friday. Orders are processed, but not shipped, on the weekends.
Serendipity Needleworks charges flat shipping rates to locations within the United States based on how quickly you'd like to receive your package.
Destinations in the United States:
Expedited = $50
Standard: 3 - 7 business days (see map, below, for more specific delivery times)
Express: 2 business days
Expedited: 1 business day
We will send you a note when your package is shipped. If you don’t receive your package within 10 business days, please reply to the email that confirmed your purchase or send us a note by using the “contact” button on this site.
We want you to be delighted with anything you receive from us. You may return any Serendipity Needleworks purchase in its original condition for a full refund. Postage is your responsibility unless it was our error. Our open return policy is a good reason to hang onto your receipt. There is no time limit.
As always, we welcome your comments and suggestions. Please reply to the email that confirmed your purchase or send us a note by using the “contact” button on this site.