SHIPPING & DELIVERY
We ship online orders from Alabama, Monday - Friday. Orders are processed, but not shipped, on the weekends.
Serendipity Needleworks charges flat shipping rates to locations within the United States based on how quickly you'd like to receive your package.
Destinations in the United States:
Expedited = $50
Standard: 3 - 7 business days (see map, below, for more specific delivery times)
Express: 2 business days
Expedited: 1 business day
We will send you a note when your package is shipped. If you don’t receive your package within 10 business days, please reply to the email that confirmed your purchase or send us a note by using the “contact” button on this site.
PRIVACY & SECURITY
Thank you for visiting our website. Rest assured that we at Serendipity Needleworks, LLC protect your information by using only well-established companies who have proven secure procedures. We will never sell, rent, or give away any personal information that you may provide to us through your use of our website.
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
RETURNS & REPLACEMENTS
We want you to be delighted with anything you receive from us. You may return any Serendipity Needleworks purchase in its original condition for a full refund. Postage is your responsibility unless it was our error. Our open return policy is a good reason to hang onto your receipt. There is no time limit.